Comprehensive Spa Policies for a Relaxing Visit - Please Read
Important Spa Policies
- Please notify us of any medical condition at the time of booking.
- Please arrive 15 minutes prior to your appointment to make any preparation required
- The spa is open to all age 18 and above
- Please notify Spa if any guests are under age prior to the appointment. They must be accompanied by a guardian within the premises
- All appointments will start at the scheduled time and any late arrival will be subject to our shorten appointment as not to delay any other appointment,
- All missed appointment will be charged 100% of the service.
- Cancellations must be made 24 hours before your appointment
- Cancellations made with less than 24 hours notice will be subject to 100% cancellation fee.
- Prices and services are subject to change without notice.
- All gift certificate and packages and vouchers are final and non-refundable.
Feel free to call us with any questions you may have.
Your Spa Visit Questions Answered
We aim to provide a serene and rejuvenating experience at Orient Retreat Bodywork. To ensure the best possible service, please familiarize yourself with our spa policies.
Who will help me choose my spa experience?
Our staff is trained and at your service to help with selecting your treatment making this your great spa experience.
What precautions do I need to take?
- For your convenience we suggest you eat with moderation prior to your spa appointment and avoid drugs or alcohol as this may cause the rescheduling or cancellation of your treatments
- Avoid showering before a body scrub
- Sunburn can’t prevent you from enjoying your treatment
What if I have a health problem?
It is important to notify the spa staff when you make your reservation and report if you are in any stage of pregnancy.
What should I wear for my spa appointment?
- Wear your clothes that are the most comfortable.
- For your convenience, you can choose to undress completely or keep your own garments on
- For body scrub treatments we will provide you with disposable underwear
- Please remember do not bring any valuable items to the Spa. We are not responsible for lost or forgotten objects.
What if I want to cancel or I’m late for my appointment?
- If you want to cancel you must notify us at least 24 hour in advance to avoid a penalty of 50% of the regular price treatment
- A change of appointment must be at least 4 hours in advance
- Being late to your appointment may decrease the remaining time of the treatment.
How can I pay for my appointment?
- You can pay online during the process of making your appointment
- You can also use your debit card or credit card. There is a credit card fee
- $$ we Accept Cash $$ no fee $$
- We recommended making your reservation as early as possible, ensuring that availability of your treatment
- For more information please search our website online or visit our lobby.
- Gift card certificate value is good for 6 months ! Expired gift cards are not accepted at all !!
Are there any health guidelines I should be aware of?
Please inform us of any medical conditions or special needs prior to your appointment to ensure a safe and customized experience.
Phone
(302) 374-0519
(302) 374-0512
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Address
1621 Lake Seymour Dr., Middletown, DE 19709
Unwind and Rejuvenate
Ready to experience tranquility? Schedule your spa day or reach out for more details on our services. Your journey to relaxation begins here.